Shipping policy
1. Order Processing
All orders are processed within 48 hours after payment is confirmed, excluding Chinese New Year holidays and other public holidays.
Once your order is shipped, you will receive an email confirmation with a tracking number.
2. Shipping Time
Estimated delivery time:
Standard Orders
Orders are usually packed and dispatched within 1β2 working days.
Packing Video Requests
If you request a packing video, dispatch may take approximately 4 working days. Depending on our workload and order size, your order may be dispatched sooner or take longer.
Delivery Time
Once dispatched, orders usually arrive within approximately 5β10 working days.
Delivery times may vary depending on your location, how remote the delivery address is, weather conditions and other factors affecting shipping.
Please note that delivery estimates are not guaranteed.
3. Shipping Fees and Duties
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Orders over $79 USD qualify for free worldwide shipping.
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Orders under $79 USD will incur a flat shipping fee of $10 USD.
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All product prices on our website are inclusive of customs duties and taxes.
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You will not be charged any additional import fees upon delivery.
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In rare cases, some countries may apply extra local handling charges. These are the responsibility of the recipient.
4. Shipping Regions
We offer worldwide shipping through reliable logistics partners.
If your country or region is not listed at checkout, please contact us at pruewhite.jewelry@gmail.com for assistance.
5. Address Accuracy
Please ensure your shipping address is complete and accurate.
PrueWhite is not responsible for packages lost or delayed due to incorrect or incomplete address information.
6. Lost or Delayed Packages
If your parcel is delayed for more than 30 days, please contact our support team.
We will assist in tracking your package or arranging a replacement when applicable.
7. Contact Us
For any questions related to shipping, please reach out to us:
π© pruewhite.jewelry@gmail.com