Shipping policy
1. Order Processing
All orders are processed within 48 hours after payment is confirmed, excluding Chinese New Year holidays and other public holidays.
Once your order is shipped, you will receive an email confirmation with a tracking number.
2. Shipping Time
Estimated delivery time:
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1 to 2 weeks, depending on your destination and local customs clearance.
Please note that delivery times are estimates only and may vary due to international shipping factors beyond our control.
3. Shipping Fees and Duties
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Orders over $79 USD qualify for free worldwide shipping.
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Orders under $79 USD will incur a flat shipping fee of $10 USD.
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All product prices on our website are inclusive of customs duties and taxes.
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You will not be charged any additional import fees upon delivery.
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In rare cases, some countries may apply extra local handling charges. These are the responsibility of the recipient.
4. Shipping Regions
We offer worldwide shipping through reliable logistics partners.
If your country or region is not listed at checkout, please contact us at pruewhite.jewelry@gmail.com for assistance.
5. Address Accuracy
Please ensure your shipping address is complete and accurate.
PrueWhite is not responsible for packages lost or delayed due to incorrect or incomplete address information.
6. Lost or Delayed Packages
If your parcel is delayed for more than 30 days, please contact our support team.
We will assist in tracking your package or arranging a replacement when applicable.
7. Contact Us
For any questions related to shipping, please reach out to us:
📩 pruewhite.jewelry@gmail.com